Selling “Tonic” to the Pioneers

Several clients of ours have now received calls from “Domain Registry Support” which tries to deceive people into buying unneeded .US domains. I lodged a complaint with the FTC and thought the whole incident might be good blog material. First, it can serve as a warning about yet more unscrupulous peddlers of useless “tonics” in these web pioneering days. Second, it may function as an update regarding one of the tools available, for good Internet citizens and sheriffs alike.

After the call I received, I did some quick searches on the web — you can often very effectively find a lot of information by searching under an organization’s telephone number — and confirmed my suspicions (see, eg, http://www.flyteblog.com/flyte/2005/05/domain_registry.html). Then I went to FTC.gov and completed the form under the “File a Complaint” menu option:

Domain Registry Support
Shawn Barker, Supervisor
New York City, NY
one-time one-page notification re. active domain(s)
“Mark”
860-533-1738
“Notification Processor”

Complaint: Domain Registry Support has called both me and a number of clients on several occasions, reportedly to alert us by fax about the possibility that various domain names we’ve registered could be threatened. They use misinformation to acquire a fax number through which they send a statement designed to look like a Network Solutions invoice. Less knowledgeable consumers could easily believe that signing up for their .US domain is somehow necessary and pay whatever fee they require. Apparently “Mark” works in a call center in India; he claimed his supervisor is “Shawn Barker.”

A few days after completing the form, I received this response:

DATE: Mon, 1 May 2006 14:07:44 -0400 (EDT)RE: Response to your complaint Ref No. 8132283

Thank you for visiting the FTC’s web page and for using our NEW electronic Talk To Us form. Here’s what happened to your information after you sent it to us: One of our consumer counselors reviewed the information you sent us. If it was related to the FTC’s law enforcement responsibilities, we entered it into our shared law enforcement data system. We share this data system with law enforcement agencies throughout the United States and Canada. Attached is your electronic response, which includes your reference number. Any enclosures can be found at www.FTC.GOV under the News Releases, Publications, Speeches option.

Information from consumers like you helps Federal, State and Local authorities investigate possible illegal practices and enforce our laws. Someone from the Federal Trade Commission or another law enforcement agency may contact you if they need additional information to help them in an investigation.

Thank you for using our Talk To Us form, and please continue to use the FTC’s web page, www.ftc.gov, to get free information to help you avoid costly consumer problems.

That’s all I’ve seen so far, but let’s report all of the scams we see, and lobby state and federal governments to crack down. (There are already three spam companies that have found a way around K-9 Spam Filter, and now I get about 30 spams I have to manually delete each day, in addition to the 400 spams K-9 automatically removes daily.) NSI has lobbied for tighter anti-spam laws, helping improve legislation (at least slightly) in one state. But at the rate the bad guys are gaining, the calvary needs to arrive over the hill any time now.

Filed under General by Tom McClintock on Monday, 29 May 2006

The Best AntiSpyware Programs

In these days of broadband connections and filesharing you not only need antivirus protection and a firewall but also antispyware protection. If you don’t use it you are only asking for trouble. And while spyware may not seem as big a deal compared to viruses it can be just as bad — if not worse.

Virus wreak and destroy your data, but spyware does just what its name sujests: it hides and spies on you. What it does with what it finds depends on the program. If you’re lucky, the software will only swamp you with ads (in this case its called adware), but if you’re not, you could have a keylogger or similar monitoring software that “phones home” with what it sees. Anything you type — or worse, anything on your screen — including credit card numbers, bank account numbers, or other personal information could be sent to someone or somebody.

Two of the best real-time antispyware scanners out there are Webroot’s Spy Sweeper and PC Tools’ Spyware Doctor. Real-time scanning means that the program is actively trying to detect spyware threats as you are using your computer, much like your antivirus software. This is good, as the software can attept to block the installation of the spyware in the first place, instead of removing it later, AFTER it has had the opportunity to do damage. Sadly, antispyware real-time scanners still aren’t as efective as their antivirus counterparts, so you will still want to run regular full-system scans, just as you do with your antivirus.

PC Magazine recently tested Spy Sweeper and Spyware Doctor and awarded them both an Editor’s Choice. Both programs blocked and removed nearly all of the spyware and keyloggers that the testers threw at them, including some commercial keyloggers. Both programs have also gotten easier to use.

You can go to PCMag.com to read the full review of Spy Sweeper and of Spyware Doctor.

Filed under Reviews, Software by James on Friday, 19 May 2006
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